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MPA 765: Supervisory Skills for Fire and Emergency Personnel

Course Description

In this course, students will learn about the skills necessary to supervise other staff and how to handle various situations (personnel, scheduling, communication, fiscal management, etc.). The course will focus on what administration is, how to lead change, defining customer service, ethics, government regulations and the public policy analysis skills needed when you are in a position of leadership or supervision.

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by Filipova, Anna A last modified Apr 10, 2017 01:30 PM