Help

Common problems and resolutions

General Problems/Troubleshooting Tips

In general you may experience problems because of the browser or browser version you are using. Please try using a different browser first to see if that will address the issue. Updating your browser may also help.

I'm unable to log into the site 

Please check that you are using your NetID username and password. For example, if your campus email address is abc123@uwosh.edu, your username is abc123.  If you made several unsuccessful login attempts on a Plone site, your NetID account has probably been locked.  To unlock your account, please contact the Academic Computing Help Desk at (920) 424-3020. 

I'm able to log in but don't seem to have edit permissions 

When you log into your site, try reloading the page; your browser cache may be interfering.  With Internet Exploder, hold down the Control key while clicking the browser's Reload button.  With any other browser, hold down the Shift key while clicking the browser's Reload button.  If that does not work, and you *are* supposed to have edit permission on that particular part of your web site, please proceed with filling out the form below.

I need to grant special permissions to another user

Please include in the problem description field below which user(s) need to be granted permissions, what sort of permissions they need (e.g. read, write, review), and on which portion of your site they need those permissions.

I would like to add a feature to my site 

Please include in the problem description field below which feature you'd like to add to your site.  Some common features that are available: signup sheets, photo galleries, image "sliders", surveys, online forms, online forms with workflow, streaming Flash movies, and intranet folders.

I would like to add a huge video/file/picture to my site but it's not letting me 

We have had to set limits on the size of documents, pictures, movies, and files that can be uploaded to campus Plone sites.  Please see the how-to that addresses how to handle large objects.

From a campus computer (but not on WIFI), you can paste error messages in our lodgeit and include its URL in your description below

Fill out the fields below only if the above User-Agent value is not the computer and browser you were using when you encountered the problem.