#17 — Duplicate emails on form submission
| State | Resolved |
|---|---|
| Area | Functionality |
| Issue type | Bug |
| Severity | Medium |
| Submitted by | herzigj |
| Submitted on | May 07, 2009 |
| Responsible |
—
|
Last modified on
May 12, 2009
by
T. Kim Nguyen
All the forms on the IMC site are sending two emails (duplicates) for every from submission -
http://plonedev.uwosh.edu/[…]/request-for-services
http://plonedev.uwosh.edu/[…]/Web-Site-Request-Form
http://plonedev.uwosh.edu/[…]/request-media-relations-support
http://plonedev.uwosh.edu/[…]/story-idea-submission-form
http://plonedev.uwosh.edu/[…]/public-event-submission
http://plonedev.uwosh.edu/[…]/media-contact-report
I tried playing with the settings on the forms but can’t seem to resolve the issue - thanks
http://plonedev.uwosh.edu/[…]/request-for-services
http://plonedev.uwosh.edu/[…]/Web-Site-Request-Form
http://plonedev.uwosh.edu/[…]/request-media-relations-support
http://plonedev.uwosh.edu/[…]/story-idea-submission-form
http://plonedev.uwosh.edu/[…]/public-event-submission
http://plonedev.uwosh.edu/[…]/media-contact-report
I tried playing with the settings on the forms but can’t seem to resolve the issue - thanks
- Steps to reproduce:
- Submit any of the forms above and 2 emails are received.
Added by
(anonymous)
on
May 11, 2009 11:53 AM
any updates? can the site go live this week?
Added by
T. Kim Nguyen
on
May 11, 2009 02:41 PM
I'd have to know what email address was entered into the form, because the form is set to send an email to that email address as well as to imcprojects@uwosh.edu. I'd also have to see a copy of the entire email message(s) that were sent by the form, including all header information. A good test would be to have someone fill out the form who is not receiving email sent to imcprojects@uwosh.edu.
Added by
(anonymous)
on
May 11, 2009 03:11 PM
imcprojects is an actual mailbox, not a forward so you could test any of the listed forms yourself and get the information you need
Added by
T. Kim Nguyen
on
May 12, 2009 10:07 AM
By the way, do you know you have duplicates of these forms?
http://plonedev.uwosh.edu/[…]/Web-Site-Request-Form
and
http://plonedev.uwosh.edu/[…]/Web%20Site%20Request%20Form
Note the extra period in the 2nd URL.
Added by
T. Kim Nguyen
on
May 12, 2009 10:30 AM
OK, I have a fix. It appears that the Mailer adapter, when migrated from your old site, does indeed send duplicate emails. The fix is to go into the form folder, add a new Mailer Adapter (call it "New Mailer"), duplicate the settings from the old mailer adapter, save the new adapter, edit the form, uncheck the box next to the old mailer (probably called "Mailer"), save the change. I did this for
http://plonedev.uwosh.edu/[…]/Web-Site-Request-Form
and it sent me just one email.
Added by
T. Kim Nguyen
on
May 12, 2009 12:38 PM
Issue state:
unconfirmed → resolved
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