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"Mailing forgotten passwords has been disabled" error

by nguyen — published Feb 16, 2012 02:14 PM, last modified Aug 16, 2016 10:50 AM
Why do you get this error (in at least Plone 4.1)

If you try to reset a user's password, you may get an "Insufficient privileges" page.

If you go into the ZMI -> error_log and comment out the Unauthorized ignored exception, the next time you try to reset the user's password you'll see the error message: 

"Mailing forgotten passwords has been disabled"

This is caused by the "Mail forgotten password" permission being given only to Site Administrator role, and not to Manager role (!).  You can see this in the ZMI -> Security tab.  

The workaround is either add yourself to the Site Administrators group or assign that permission to the Manager role.

 

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