First of all, what do we mean by "listening"?
is more than just hearing, which is only the first part of listening,
the physical part when your ears sense sound-waves.
are three other parts that are equally important. There is the interpretation
of what was heard that leads to understanding or misunderstanding.
comes the evaluation stage when you weigh the information and decide
how you will use it.
based on what you heard and how you evaluated it, you react. That
Before we can become good listeners, it helps to know why people talk
to each other.
are four basic types of verbal communication. There is the "getting-to-know-you"
or the "building of relationships" kind of talk which
is called phatic communication.
there is cathartic communication which allows the release of pent-up
emotion and often amounts to one person spilling his or her troubles
on concerned, caring ears.
there is informative communication in which ideas, data, or information
of all is persuasive communication where the purpose is to reinforce
or change attitudes or to produce action.
3. Listening is our primary communication activity.
show that we spend about 80% of our waking hours communicating.
And, according to research, at least 45% of that time is spent listening.
In schools, students spend 60-70% of their classroom time engaged
in listening. And, in business, listening has often been cited as
being the most critical managerial skill.
Most individuals are inefficient listeners.
have shown that immediately after listening to a ten-minute oral
presentation, the average listener has heard, understood, properly
evaluated, and retained approximately half of what was said. And,
within 48 hours, that drops off another 50% to a final 25% level
of effectiveness. In other words, we quite often comprehend and
retain only one-quarter of what is said.
Some of the benefits of good listening:
trust and respect
listener to gain information
resolution of problems more likely
better understanding of people
Ten Keys to Effective Listening:
to effective listening
out dry subjects
areas of interest
Asks "What's in it for me?"
content; skips over delivery errors
content, not delivery
out if delivery is poor
not judge until comprehension complete
to enter into argument
Listens for central themes
for ideas, facts, themes
Uses 4-5 different systems, depending on the speaker
Uses only one system
hard, exhibits active body state
no energy output; Attention is faked
or avoids distractions, tolerates bad habits, knows how to concentrate
heavier material as exercise for the mind
difficult expository material
emotional words; does not get hung up on them
your mind open
to emotional words
Thought is faster than speech: challenges, anticipates, mentally
summarizes, weighs the evidence, listens between the lines to
tone of voice.
to daydream with slow speakers