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Strategies for Working with Mandated Clients; Safety Strategies in the Field; & Conflict Resolution in Human Services

Wednesday, Nov. 12, 2014 • 9 a.m. – 4 p.m. • Oshkosh, Wis.

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Workshop Description

9–11:30 a.m. Strategies for Working with Mandated Clients

Working with mandated or involuntary clients is a common challenge for human service workers across multiple disciplines including child welfare, corrections, poverty programs, mental health, older adult services, and more. Clients may appear to be resistant to services; however, there are special considerations and strategies in the assessment and intervention process that can optimize client outcomes for mandated clients. 

The purpose of this module is to explore various factors and strategic approaches in addressing clients who are required to participate in services, with the goals of improving the experience that the client has with the service provider and improving the probability of success. Participants will learn how the impact of poverty, disabilities and diminished resources affects clients. Participants will learn creative ways to address intake, goal setting, monitoring, and assessment using a strengths-based perspective and culturally competent best practices. 

Participants in this workshop will learn:

  • Strategies for client assessment and engagement
  • Effective communication strategies including Motivational Interviewing techniques
  • A model for goal setting with clients using a strength’s based perspective
  • The impact of poverty and social problems on client progress
  • The importance of addressing soft skill deficits with clients

12:30–2 p.m. Safety Strategies in the Field 

Safety is an important concern in social work, and without proper training and implementation of safety prevention strategies social workers are at risk as they work with very difficult populations. Feeling unsafe contributes to professional burnout and rapid turnover in human service organizations, which ultimately affects the clients as continuity in service provision is compromised. 

This workshop will discuss the importance of safety awareness, case scenarios where worker safety was compromised, legislative responses, causes of client violence toward helping professionals, predictive factors associated with violence, risky practice settings, office safety strategies, strategies for safer in-home services; appropriate worker responses to client violence, de-escalation techniques, strategies for addressing teen violence, and incident reporting. Participants will develop an increased awareness regarding safety in the field while learning risk factors associated with potential client violence and strategies for successful violence prevention.

Participants in this workshop will:

  • Become knowledgeable about predictive factors and causes of client violence
  • Gain an understanding of the national data related to social worker safety and the legislative responses
  • Learn safety tips for both home visits and while working in the office
  • Learn de-escalation techniques to prevent client violence
  • Understand special factors related to adolescents 
  • Understand the special considerations in cases of domestic violence

2–4 p.m. Conflict Resolution in Human Services

Frustration, anger, being misunderstood, feeling criticized and other sources of conflict in human relationship appear to be on the rise. Understanding the tools to minimize, de-escalate or resolve conflict is an essential skill required of anyone working or living with others. That would be all of us! How well we practice and identify with our skills in this area can make a huge difference on whether these tools will be available to us when a conflict arises. 

We will discuss several perspectives and strategies that will improve participant’s self-awareness while dealing with a conflict. Participants will develop a better understanding of their own response to conflict and the biological underpinnings, which are innate within all of us. Participants will learn to expand or reframe their perception of conflict. Participants will develop a breadth of knowledge that increases their chance of having a better understanding of how to approach conflict using their own self-awareness.

The instructor will provide both didactic and experiential learning opportunities and present five important components of a conflict. This framework will support the experiential work that will follow. Participants will work in dyads as they identify greater self-awareness related to matters that exist in conflict. Each participant will also be able to individually identify and work on a specific relationship (on their own) where they may feel a conflict is brewing, hasn’t been addressed or is ongoing. 

Participants in this workshop will:

  • Gain a clearer perspective on their role when in a conflict
  • Enhance their set of tools to address or approach conflict
  • Improve their self-awareness and subsequent confidence in resolving conflict
  • Learn to anticipate and appreciate conflict as an aspect of everyday life
  • Increase their communication and relationship skills and the enhanced communication it affords them


Wednesday, Nov. 12, 2014 • 9 a.m. – 4 p.m.
JPCC Coughlin, Oshkosh
625 East County Road Y 
Oshkosh, WI 54901 

Phone: (920)232-3000


The fee for this program is $129, and it includes instruction, refreshments, and a certificate for 7.2 continuing education hours (CEHs)/0.6 continuing education units (CEUs). Lunch is on your own.



Participants in this workshop will earn 0.6 CEUs/7.2 CEHs for their participation.

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