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Electronic Reserves have been discontinued. Traditional Reserves can now be found by searching under "Course Reserves (UW Oshkosh)" in Articles, Books & More.

ILLiad Statuses

ILLiad uses various statuses to track requests. These statuses, listed below, may be used to pinpoint the exact location of any given item at any given time. Please note that these statuses reflect actions by you as well as those of the ILL staff.


Status: Explanation:
At Bindery This item requested and owned by the lending library is at the bindery. We will try other libraries.
Awaiting ALA Processing This item is owned by a library that does not participate in the ILLiad system. We will now process this item using the standard ALA (American Library Association) paper request form and send the request via fax to a potential lender.
Awaiting Copyright Clearance This article request must be reviewed to determine if any copyright fees need to be paid. These fees, if required, are paid by the Library, not by you.
Awaiting Customer Contact This requested item has arrived and has been processed by the ILL staff, but we have not yet informed you that the item has arrived.
Awaiting Doc Provider Processing This article request has been submitted. It has been determined in the copyright clearance process that copyright fees must be paid and the only method available to do so is through a commercial document provider. The item will next be requested from one of these document provider sources.
Awaiting Document Delivery Processing This item requested will be retrieved and processed for delivery.
Awaiting Extensive Searching This requested item cannot be identified and we will search standard bibliographic sources to try to identify it.
Awaiting Other Request Processing This requested item requires some unspecified special handling before it can be requested from another library. Notes attached to the request should have a further explanation.
Awaiting Post Receipt Processing This requested item has been received in ILLiad, but has not yet been processed for delivery.
Awaiting Request Processing This requested item has been submitted and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.
Awaiting Return Label Processing This item has been returned to the ILL office. It is currently awaiting return processing so that it can be returned to the lending library.
Cancelled By Customer You have cancelled this request and no longer require the requested item.
Cancelled By ILL Staff This request has been cancelled by the ILL staff. The reason for this cancellation may be found in ILLiad by pushing the "View/Resubmit Cancelled Requests" button and looking at the detailed information for the cancelled item. Note: If one of your requests is cancelled by the ILL staff, ILLiad immediately sends you an e-mail message explaining why the item was cancelled.
Checked Out to Customer The requested ILL item has arrived from the lending library, has been processed by the ILL staff, and has been checked out by you. Until the item's status is changed to "Item Checked In",  you are responsible for the item.
Customer Notified via E-Mail The requested item has arrived, has been processed by the ILL staff, and you have been notified of its availability via a E-Mail to your campus email account.
Delivered to Web The requested item has arrived, has been processed by the ILL staff, and has been posted to your ILLiad account, where it may be viewed and/or downloaded electronically via Adobe Acrobat Reader.
In Print Queue The requested item has has been partially processed by the ILL staff. It is currently awaiting the printing of its ILLiad identification label.
In Return Address Print Queue The item borrowed from another library has been returned to the ILL office. It has been checked in and is awaiting the printing of its return address label.
Incorrect Item Received and Returned An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested.
Item Checked In The item borrowed from another library has been returned to the ILL office and the item has been checked in. It is now ready for return processing.
Item Returned The item has been returned to the lender.
Received Incorrect/Partial Item An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.
Request Finished The entire request process has been completed successfully. Requests with this status are archived under the "View Request History" button. Note: Cancelled requests are not at "Request Finished" status and thus do not display under "View Request History". Cancelled requests may be found under the "View/Resubmit Cancelled Requests" button.
Request Held Until... This status is used to hold a request for later processing.
Request In Processing This request is being processed at this moment.
Request Sent This request for an item not owned by Polk Library has been sent to possible lending libraries and we are waiting for the item to be shipped by a lender.
Submitted by Customer This request has been submitted by the customer and is awaiting processing by the ILL staff.
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