- Provided support to the Advance Titan as they transitioned from MIO storage to campus storage and services.
- Participated in OrgSync implementation planning.
- Assisted in moving the University Police to their new location on campus.
- Participated in planning for computer services in the new academic building.
- Consulted with the College of Nursing on providing laptops for their Accelerated Nursing Program.
- Researched and drafted changes to the Data Security Policy.
- Worked with IMC to create poster campaign promoting use of TitanFiles.
- Consulted with Student Health Center to improve data security.
- Tested Faronics Insight for control of student computers in teaching labs.
- Reviewed options for campus web security to prevent virus attacks via web pages.
- Planned campus upgrade to Windows 7.
- Explored user printing limits using Pharos print management in the General Computer Access labs.
- Installed video security cameras in the Clow general computer access lab.
- Repurposed computers and sent them to local nonprofit organizations at no cost.
- Reduced recycling costs by participating in Apple Computer’s recycling program.
- Began campus iPhone support.
Business operations and training
- Provided one-on-one faculty support for the D2L Learning Management System.
- Provided technical support for the University’s Contact Management System (OnContact).
- Provided training and support for Plone open-source web page creation software application.
- Provided TitanFiles / Xythos training classes to faculty and staff.
- Provided Essential Skills Training (e-mail, electronic calendar, computer security, etc.) to new employees.
- Provided Skills Inventory assessments to determine skill level
for finalists (both current employees and all other applicants), applying
for vacant administrative support Classified Staff positions.
- Provided customized one-to-one training sessions for staff based
on their specific needs and requests, using Microsoft Word, Excel and
- Upgraded four lecture halls to new control systems and additional projection capability.
- Upgraded two classrooms to technology enhanced classrooms.
- Replaced 30 data projectors with much brighter projectors, which allow use in fully lit room.
- Installed SmartBoards in three classrooms to enhance training of
Education students in the current K-12 technology environment.
- Supported student response systems (2,300 students used student
response systems in 15 classes — 50 percent increase over previous year.
- Completed deployment of computers with built-in cameras and Skype desktop video-conferencing installed to all classrooms.
- Supported online instruction. (6.2 percent of undergraduate and 28 percent of
graduate courses conducted online, with 50 percent of all instruction online in
summer session 2010).
- Supported lecture capture. Approximately 40 classes per semester
are recording some or all lectures with Podcast Producer with
approximately 33,000 student accesses per semester.
- Changed the unit’s name from Media Services to Learning Technologies to more accurately reflect the unit’s mission.
- Reclassified classroom support staff to better describe current support needs, including software support.
- Delivered 21,008 items of equipment to classrooms and labs including 7,374 computer deliveries.
- Completed search for instructional developer.
Telecommunications, networking and Administrative Computing
- Implemented address cleansing software for the Student Information System.
- Revised the Distribution of Grades Report for the Office of Institutional Research.
- Increased campus bandwidth and reliability to the Internet with
the acquisition of new fiber pathways to Madison and Green Bay, ensuring
online course delivery, business functions and community area networks
served by UW Oshkosh are not interrupted.
- Provided Telecommunications and Network planning for the new academic building.
- Implemented a new system for students to access their records in the National Student Clearing House.
- Upgraded the resource management and scheduling system (Resource 25) used by Reeve Union.
- Provided programming support for an academic plan crosswalk
table used for loading prospects into the student information system.
- Provided programming support for modifications to prerequisite checking.
- Modified the transcript tracking system to add new service types.
- Upgraded the University’s wireless network infrastructure by
adding over 250 access points to improve coverage in buildings across
- Provided telecommunications installations for the new Student Services Center.
- Upgraded the local telephone charge back system to reflect changes mandated by the Department of Administration in Madison.
- Modified the milestone completion process for the Registrar’s office.
- Developed a web-enabled test with accommodations workflow process for Project Success.
- Upgraded the University’s Contact Management System (OnContact).
- Provided technical support for the upgrade of the electronic document system ImageNow.
- Improved the communication process for the notification of academic standing.
Click here to read last year's report.