Academic Computing Improve General Computer Access Lab Management
- Installed Faronics Insight in all GCA Labs to allow instructors to control student computers.
- Installed Pharos Omega Terminals and Proximity Card readers to make it quicker and easier for students to release their print jobs.
- Established baseline printing quotas using Pharos Print Management.
- Supported the transfer of employee computers from their current location to their new location in Sage Hall with minimal downtime.
- Completed classroom computer installation in time for Sage opening.
- Install new General Computer Access Lab, MIS lab, geography labs and journalism classrooms.
Simplify campus server structure, login and accessibility to Macs
- Developed plan to transition from Novell file storage to reduce costs, simplify server login and provide better accessibility to Mac OS.
- Students were shifted to TitanFiles and employees to Windows file shares and TitanFiles.
- Completed upgrade to Windows 7 and Office 2007 campus-wide.
Improve self-service options
- Completed unit website redesign based on user feedback, using Plone and providing a FAQ/Resolution Guide for the campus.
- Increased lab consultant's ability to assist users 24-hours in labs by allowing them to reset student passwords and release print jobs.
- Purchased and implemented Teamviewer to provide remote assistance to users.
Implement additional computer virus prevention strategies
- Implemented the Websence Web proxy system to prevent viruses from getting on campus via Web browsing.
- Provided demonstration of campus network security risks to campus leadership.
- Installed new secure FTP server to provide encrypted file transfer.
Support campus green initiatives
- Windows 7 power settings saved the University an estimated $75,000 and will be used in a public service advertisement.
- Switched to 100 percent recycled paper in the General Computer Access labs with the assistance of Central Stores staff.
- Decommissioning the Novell and old Windows domain servers will reduce the number of servers (and power utilization) by about 20 percent.
- Continued PC surplus practices to reduce campus waste by reallocating computers on campus, providing computers to area nonprofit organizations and using Apple's free recycling service.
Business Operations and Training
Provided one-on-one faculty support for the D2L Learning Management System.
Provided technical support for the University's Contact Management System (OnContact).
Provided training and support for Plone open-source web page creation software application.
Provided TitanFiles / Xythos training classes to faculty and staff.
Provided Essential Skills Training (email, electronic calendar, computer security, etc.) to new employees.
Provided Skills Inventory assessments to determine skill level for finalists (both current employees and all other applicants), applying for vacant administrative support Classified Staff positions.
Provided customized one-to-one training sessions for staff based on their specific needs and requests, using Microsoft Word, Excel and Access.
Acquired Collaborate Web Conferencing and D2L ePortfolio software to enable more interactive instructional delivery and better assessment.
Participated in UW System pilot project to evaluate Kaltura rich media management system.
Worked with Center for Excellence in Teacher and Learning to offer joint sessions for faculty to improve online methods and pedagogy.
Collaborated with Provost's Office in "Beyond Classroom Walls" and "Hometown Heros" student/faculty multi-disciplinary collaborative projects.
Supported student response systems (2,300 students used student response systems in 17 classes — 7 percent increase over previous year).
Supported online instruction. (6.2 percent of undergraduate and 28 percent of graduate courses are conducted online, with 50 percent of all instruction online in summer session 2010).
Supported lecture capture. Approximately 40 classes per semester are recording some or all lectures with Podcast Producer with approximately 33,000 student accesses per semester.
Opening of Sage Hall added 30 new technology classrooms with dual projection capabilities.
Upgraded two additional classrooms to full technology and installed video and projection systems in Student Success Center.
In addition to the installed technology classrooms, 20,193 pieces of equipment were delivered to classrooms, labs and conference rooms; 7,345 of that total were computers.
Administrative Computing and Networking Accomplishments
Upgraded People Soft Student Information System server and rearchitected domains on PeopleSoft servers.
Upgrade PeopleTools from 8.49.08 to 8.51.07 and 8.51.07 to 8.51.12, Oracle from 9.2 to 11.1 implemented eight additional PeopleSoft bundles and installed updated Oracle clients on user workstations.
Introduced new blade servers and implemented new administrative server for blade servers and backups.
Increased efficiency and reduced hardware complexity by transitioning some file servers from individual hardware to virtual servers.
Upgraded firewalls, backup systems and Secure File Transfer server.
Built interface to local enterprise systems for UW System Human Resource System data.
Configured new servers for parking services using TouchNet and LDAP authentication (in progress).
Developed workflow for class meeting changes (room change notification through email notification). Developed student tracking module, Early Alert system and TLA system (student retention, success rates).
Developed Odyssey system for incoming students.
Reengineer self-service pages for Financial Aid office.
Created the Plone "uwosh.timeslot" signup sheet module that has been well received by the open source and educational community and is in use by IT Training, LGBTQ Resource Center, College of Nursing and is under consideration by UARC.
Created the Plone "uwosh.pfg.d2c" and "uwosh.northstar" modules, which allow rapid prototyping for Plone development; "uwosh.northstar" module was then incorporated into Plone 4.1, a major contribution to the open source community.
Began implementation for the campus Intranet project, and subsequent ramp up of the project (hiring, Task Force formation, consultative process, beta site now up, roadmap for workflow apps, online forms, rich content specifically targeted to various functions for faculty, staff and students), a vehicle for business process efficiency improvements and sustainability.
Continued scaling out of Plone support and help resources for the campus, including streaming video and video screen captures; Plone policy modules installed to reinforce standardization of security and configuration of Plone sites.