University of Wisconsin Oskosh

College of Business Administration

28-341 Fundamentals of Operations Management

Dr. Steve Dunn

Spring 2001

Office: Clow Faculty 212 Phone: 424-2162 Email: professordunn@hotmail.com

Office Hours: MW 10:15-11 AM, 2-3 PM

Required Texts: Principals of Operations Management, 6th Edition, by Heizer and Render

The Goal, by Eliyahu Goldratt.

Course Description

This course is designed to introduce students to the ‘guts’ of a business, operations management. The field is evolving rapidly and offers a tremendous challenge to those that choose it as a career. Topics such as supply chain, just-in-time, purchasing, distribution, processes, facility selection and layout, capacity, inventory management, and scheduling will be discussed during the semester. In addition, we will be spending a large amount of time utilizing web based technology. There will be a number of assignments that will require that you access the world wide web.

Learning Objectives

At the end of this course the students will be able to:

Ø Describe several specific elements and techniques of quality improvement and explain their impact on an organization's competitiveness

Ø Construct a materials requirement plan

Ø Describe types and costs of inventory; use simple inventory methods to determine lot sizes

Ø Describe various aspects of planning; determine a master production schedule

Ø Describe key elements of just-in-time

Ø Describe the process of project management; determine the critical path

Ø List responsibilities of the purchasing department and the importance of each

Ø List and apply the various ways processes can be classified

Ø Explain how capacity is checked for sufficiency and actions that can be taken if it is not sufficient

Ø Explain concepts/techniques of product, service, and process design

Ø Describe the process of work measurement and of job expansion

Ø List factors to consider when deciding strategy; describe the components and relationship of quality, productivity, and competitive position

Ø List and describe various layout types and their respective areas of application

Ø List and explain the techniques used for scheduling of various types of processes

Ø List factors affecting location decisions and interpret the importance of these factors

Ø Analyze the impact on industry due to globalization

Ø Utilize technology for learning applications

Assessment

For assessment purposes, the above learning objectives are common for all sections of 28-341. Furthermore, nine assessment goals/objectives within three categories (business knowledge, business environment, and business skills) have been defined for all undergraduate business students. The specific goals that are pertinent to this course are:

Business Knowledge

Ø COBA graduates will demonstrate knowledge in the functional business areas

Business Skills

Ø Project management skills by

Ø Effectively planning and implementing projects and activities

Ø Coordinating tasks and monitoring progress

Ø Analysis and creative problem solving by using information and solving problems

Ø Information technology skill including

Ø Use of computers to organize and analyze information

Assignments

The internet will be utilized on a regular basis for feedback, and case discussion. You will be required to have an email account that you check on a regular basis and will also become familiar with Blackboard, the on-line classroom tool.

Internet assignments will be discussed in almost every chapter. Be sure that you participate in the assignments and complete any problems assigned, since they will be the basis for internet grading and exam material. Answers to the problems will be located on the course CD and/or will be discussed in class or on-line.

A written semester report and a case study analysis will be required (details provided separately). The report must be written in a concise business format, with all requisite citations for sources utilized.

Course Evaluation

Grades will be determined based upon a 1000-point scale based upon the following:

EXAMS (3 @ 100 pts each) 300

Case Analysis 100

Participation 100

Internet Assignments 200

Location Exercise 100

Semester Project 200

Each exam will consist of 2 parts. The first part will be multiple choice based upon qualitative material from the text and other sources referenced in class, the second part will be essay and/or problem solving based upon problems and lectures or readings assigned. Any arrangement to take the exam at a time other than the scheduled time must be made with the instructor in advance. Any form of cheating will be dealt with per university regulations.

Tentative Schedule

Course Outline Reading

1/29 Introduction/Photos

1/31 Productivity Chapter 1

2/2 Internet Assignments TBA

2/5 Operations Strategy Chapter 2

2/7 Strategy (cont.)

2/9 Observation Assignment

2/12 Global Operations Chapter 3

2/14 Global Operations (cont.)

2/16 Design of Goods and Services Chapter 5

2/19 Design of Goods and Services

Case due

2/21 Project Management Chapter 16

2/23 Project Management (cont.)

2/26 Managing Projects(cont.)

2/28 Process Strategy and Capacity Planning Chapter 7

3/2 Process Strategy (cont.)

3/5 Start The Goal

3/7 Review / The Goal

3/9 Exam 1

3/12 Location Strategies Chapter 8

3/14 Location Strategy (cont.)

3/16 Location Assignment TBA

3/17- 3/25 Spring Break

3/26 Layout Strategies Chapter 9

Course Outline Reading

3/28 Layout Strategy (cont.)

3/30 Internet Assignment

4/2 Human Resources and Job Design Chapter 10

4/4 HR (cont.)/The Goal

4/6 Exam 2

4/9 Inventory Management Chapter 12

4/11 Inventory Management (cont.)

4/13 Internet Assignment

4/16 Aggregate Planning Chapter 13

4/18 Aggregate Planning (cont.)

4/20 MRP Chapter 14

Semester Project Due

4/23 MRP

4/25 MRP

4/27 JIT Chapter 12 (supplement)

4/30 Internet Assignment

5/2 Supply Chain Management Chapter 11

5/4 SCM (cont.)

5/7 SCM (cont.)

5/9 Exam 3