ILLiad Help

Why can't I logon?

• Perhaps you have entered your Titan Card number incorrectly. Your last name should be entered in lower case.  Check the caps lock - did you have the caps lock on?
• If you do not have a Titan Card number, please call the Interlibrary Loan office (920-424-3348). 
• Is your TitanCard active in the library system? If you have checked out any library materials in the recent past or are able to log on to “Your Record” in the library catalog, your card is active. If your TitanCard is not active, you will need to come to the Circulation Desk to have it activated. After one business day, you’ll be ready to start using ILLiad.
• Did you press the button "Logon to ILLiad" more than once? This slows the system down. 
• Please do not press any button more than once.  <back to top>

Canceling a Request

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "View/Modify Outstanding Requests" to display your active requests.
• Select the request that you wish to cancel by pressing the appropriate transaction number button at the left of the page.
• You will then see detailed information about that request.
• Press the "Cancel Request" button in the top right hand corner of the page. This will automatically cancel the request.
• The Main Menu will then reappear displaying a message confirming the cancellation of your request.
• You can resubmit cancelled requests from the "View/Resubmit Cancelled Requests" button.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

Editing a Request

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "View/Modify Outstanding Requests" to display your active requests.
• Select the request you wish to edit by pressing the appropriate transaction number button at the left of the page.
• You will then see detailed information about that request.
• The request can be edited as long as the status of the request has not passed the status of "Request Sent."
• Press the button "Edit Request" at the top right hand corner of the page to open a request form. To edit the request, enter the additional information in the appropriate fields.
• Press the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

How to view/print electronically delivered articles

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "View/Download Electronically Received Articles." This will display all the requests that you have available via electronic delivery. You can then access these articles for 30 days.
• Select the request you wish to view/print by pressing the appropriate transaction number button at the left of the page.
• Read or print the article.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

How to save electronically delivered articles

• Logon on the ILLiad using your Titan Card number and last name.
• Press the button "View/Download Electronically Delivered Articles." This will display all the requests that you have available via electronic delivery.
• Find the request you want to save. Right click on the transaction number button of the request.
• Choose "Save Target As." Specify where you want the articles saved.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

Renewing an Item

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "Checked Out Items" to display everything checked out to your username.
• Select the item that you wish to renew by pressing the appropriate transaction number button to the left. 
• You will then see detailed information about that request.
• Check to see if renewals are allowed (there is a question towards the bottom of the page "Renewals Allowed?"). If renewals are allowed, press the button "Request Renewal" at the top right hand corner of the screen. If renewals are not allowed, please return the book as soon as possible to prevent receiving overdue letters.
• After renewing a request, you will be notified that "This item has been requested for renewal. Current due dat is: ______________ . There can be no further renewals."
• Once the item has been requested for renewal, the due date will automatically the currend due date and the "Renewals Allowed?" answer will change to "no".
• Then "Return to the List" where you may view/renew other items checked out to your username. You may also choose to "Exit to the Main Menu".
• When the lending library responds to the renewal request, you will receive an email.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

Requesting a Book (Loan)

• Logon using your Titan Card number and last name. The Main Menu for ILLiad will open.
• Press the button "Request a Book" to open a request form.
• Enter as much information about the item you are requesting as possible. The more information given will be helpful to the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the button "Submit Request". If you have made a mistake, simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.
• Please remember to submit a request for each item (loan). <back to top>

Requesting an Article

• Logon using your Titan Card number and  last name. The Main Menu for ILLiad will open. Press the button "Request an Article" to open a request form. Enter as much information about the item you are requesting as possible. The more information given will be helpful for the Interlibrary Loan staff. If you have additional information, enter that information in the notes field. After entering all the information, press the button "Submit Request" . If you have made a mistake simply edit the field in question. If you have already submitted the request see Editing a Request. The Main Menu will then reappear. When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.
• Please remember to submit a request for each item (article). <back to top>

View/Modify Outstanding Requests

• Outstanding Request(s) are requests still in process. They do not include items that are checked out, cancelled, or articles that you have already received. Logon to ILLiad using your Titan Card number and last name. Press the button "View/Modify Outstanding Requests" . Selecting the appropriate transactions number button for the request to display a detailed information page. From here you may edit the request by changing information or providing additional information. See Editing a Request. You may also check the status of a request by selecting the appropriate transaction number button and scrolling to the bottom of the page. To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses. "Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

View/Download Electronically Received Articles

• Requests received electronically are posted here for you to view and download.
• Requests stay here for 30 days from when the article is received. <back to top>

View/Renew Checked Out Items

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "Checked Out Items" to view all the requests checked out to your username.
• Select the appropriate transaction number button for the request you wish to view/renew. You will then see detailed information about that request.
• You can check the due date or see if renewals are allowed (see the "Renewals Allowed?" question).
• To place a renewal request see Renewing an Item.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

View Request History

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "View Request History" to view all the requests that have been completed (photocopies that have been received and loans that have been returned) using ILLiad.
• Select the appropriate transaction number button for the request you want to view. You will then see detailed information about that request.
• This function helps you avoid submitting duplicate requests. It also gives you a list of all the items you have obtained through ILLiad.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

View/Resubmit Cancelled Requests

• Logon to ILLiad using your Titan Card number and last name.
• Press the button "View/Resubmit Cancelled Requests" to view all the requests that have been cancelled.
• Select the appropriate transaction number button for the request you wish to view/resubmit. You will then see detailed information about that request providing the reason for cancellation.
• You can resubmit the cancelled request by selecting the button "Resubmit Request" at the top right-hand corner of the screen. (You should only resubmit the request if you have more information about the or have had a search done through circulation on an item we own and it has been declared missing.)
• A request form will open with the request's previous information. Edit what is necessary, then click the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu. <back to top>

Where are my requests? I cannot find them.

• View/Modify Outstanding Requests -- Use this button to view, edit, or cancel those requests that are still in process.
• Checked Out Items -- Use this button to view or renew item checked out to your username.
• View Request History -- Use this button to see all your completed requests. Completed requests are photocopies you have already received and loans you have returned.
• View/Resubmit Cancelled Requests -- Use this button to view or resubmit any request that has been cancelled either by Interlibrary Loan staff or you. <back to top>

How do I check the status of a request?

• Logon to ILLiad using your Titan Card number and last name. Press the "View/Modify Outstanding Requests" button to view all the requests still in process on ILLiad. Select the appropriate transaction number button for the request you wish to check the status for. You will then see detailed information. Scroll to the bottom of the page. To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.  <back to top>

 Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.  <back to top>

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. 

The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.  <back to top>

What Web browser should I use?

You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames.  We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. <back to top>

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access ILLiad only from your personal computer or an otherwise secure workstation.
• Access ILLiad from a public workstation in the library. These computers are supervised by the library staff.
• When using a public access workstation:
  • Delete from the history file those pages that contain your personal information.
  • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Who do I contact if I have problems with or questions about ILLiad?

• System Problems or InterLibrary Loan Questions: InterLibrary Loan office at (920) 424-3348 or e-mail to libloan@uwosh.edu
• Technical Support Questions: e-mail anytime to duncan@uwosh.edu

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