Non-Verbal Behaviors
Non-Assertive |
Assertive |
Aggressive |
|
General Attitude |
Not saying much But hoping someone will guess what you want. Looking like you don’t mean what you say. Willing to lose. |
Paying close attention To what is being said. Assured manner, showing Concern and strength. Seeking fairness |
Exagerated show of strength. Sarcastic style. Air of superiority. Needing to win |
Voice |
Weak, hesitant, Soft, rising inflection at end of statements. |
Firm, warm, well modulated, Relaxed. |
Tense, loud, cold, shrill, “deadly”. |
Eyes |
Downcast, pleading, teary, looking away. |
Making eye contact but not staring. |
Narrowed, cold, staring. Expressionless, as though looking through you |
Body Posture |
Stooped, head down. Excessive nodding in agreement. |
Well balanced, straight-on. Erect and relaxed. |
Stiff and rigid. Feet apart. May cross arms or have hands on hips. Menacing. |
Hands |
Fidgety, clammy. |
Relaxed gestures. |
Finger pointing, clenched, fist pounding. Abrupt movements. |