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    Remote Support from CCDET

    If you are having issues with training from any of the CCDET Learning Centers, your first step should always be to check (or re-check) your computer settings (see Proper Computer Settings Document section below).

    There are times when explaining computer issues over the phone can be time consuming, confusing, and frustrating for both you and us. For those situations, we offer the ability for you to let us connect our computer to yours so we can see what the problems are and guide you to a solution. The Remote Support buttons (links) to the right provide that capability. Instructions for their use are shown below for both Windows and Mac computers.

    During normal weekday business hours, phone support is available by calling the Registration staff at 920-424-1071 or by sending an email to ptsreg@uwosh.edu

    Proper Computer Settings Document
    The computer settings document explains the computer settings that should be in place when using any of the CCDET Learning Centers. The last page of this document has the appropriate responses to the most common security warning messages that you may encounter. If applicable, check with your Supervisor or IT staff prior to making any changes to your computer settings.

    Instructions for Remote Support Links

    Note: These Remote Support programs do not install anything permanent on your computer. After you run them, get help, and exit - you're done!

    Windows:
    1. Click on the "Windows Remote Support" icon to the right.
    2. Save file if asked (if using Internet Explorer, you can select Run and skip the next step).
    3. Locate and double-click file (usually named ‘TeamViewerQS…’).
    4. Click on Run if prompted.
    5. Provide your ID and (session) password when asked.

    Mac:
    1. Click on the ‘Mac Remote Support’ icon to the right.
    2. Double-click or open ‘TeamViewer QuickSupport’ or ‘TeamViewerQS…’ file (typically located in Downloads or Desktop folder).
    3. If file name ended with ‘.zip’, you will need to double-click on ‘TeamViewer QuickSupport’ file.
    4. If asked, open the application downloaded from the Internet.
    5. Provide your ID and (session) password when asked.
    Remote Support Software
     
    WindowsQS
     
    MacQS
     
     
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