Fifteen sets of classroom-style training materials below offer useful skills to both caregivers and managers for reducing the incidence of abuse and neglect.  Each training includes a Facilitator Guide complete with training material, tips and activities.  The Participant Guides include the training material, without the instructions.  A brief PowerPoint presentation serves as a focal point for your training.  All trainings can be completed within 45 minutes to 1.5 hours. 

KEYS TO PROFESSIONAL CAREGIVING
Intended Audience:  Direct Caregivers

T. E.A.M. Talk:  Communicating with Style
Caregivers identify their preferred communication style and improve communication with others.
Facilitator Guide  Participant Guide  PPT
Team Talk Cards 1 Team Talk Cards 2

Assertiveness Training:  Let Your Voice Be Heard!
Caregivers learn to communicate in an assertive way, rather than passive or aggressive.
Facilitator Guide  Participant Guide  PPT
Passive Clip Aggressive Clip Assertive Clip (.wmv files, use Windows Media Player)
Passive Clip Aggressive Clip Assertive Clip (.wp4 files, use Quick Time Player)

If the videos are not playable using the .wmv files or you use a Mac computer, please use the .wp4 files. These files require Quick Time (which can be installed on Macs or PCs). A free download is available from Apple at http://www.apple.com/quicktime/download/

Professional Boundaries for Caregivers
Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.
Facilitator Guide  Participant Guide  PPT

5 Steps to Professional Success
A guide to professionalism in the workplace for caregivers.
Facilitator Guide  Participant Guide  PPT

Standard Precautions
This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities.
Facilitator Guide  Participant Guide  PPT

Honoring Resident Rights
This one-hour continuing education module applies to resident rights across a wide variety of providers.
Facilitator Guide  Participant Guide  Handout

Fire Safety
This one-hour module reviews fire extinguisher use and emergency procedures.  It is an appropriate continuing education topic for most DQA-regulated providers. 
Facilitator Guide  Participant Guide  PPT

SUPPORTING THE PROFESSIONAL CAREGIVER
Intended Audience:  Supervisors And Managers

Coaching T.E.A.M. Talk:  Communicating with Style
Supervisors learn to coach improved communication among co-workers, other managers, residents and their family members.
Facilitator Guide  Participant Guide  PPT
TEAM Talk Cards 1 TEAM Talk Cards 2

Providing Effective Feedback
Learn to mentor staff and improve performance by providing feedback that clearly communicates goals and responsibilities while supporting each caregiver.
Facilitator Guide  Participant Guide  PPT
Passive Clip Aggressive Clip Assertive Clip (.wmv files, use Windows Media Player)

Coaching Professional Boundaries for Caregivers
Supervisors learn skills to help caregivers stay “in bounds.”
Facilitator Guide  Participant Guide  PPT

Preventing Medication Diversion
Increase awareness of medication diversion and learn ways to safeguard medications.
Facilitator Guide  Participant Guide  PPT

RESPONDING TO CHALLENGING SITUATIONS
Intended Audience:  Caregivers, Supervisors And Managers

Meeting the Emotional Needs of Residents
Quality care means meeting both the physical and emotional needs of residents.  Learn about the “wise reasons” we can identify in the behavior of those with cognitive disorders.
Facilitator Guide  Participant Guide  PPT

The Facts About Dementia and Other Related Conditions
Brain changes associated with conditions such as Alzheimer’s affect behavior.  Learn to identify and respond to different stages of dementia-related conditions.
Facilitator Guide  Participant Guide  PPT

Responding to Challenging Situations
Recognizing unmet need and providing person-centered approaches to care provide the skills to respond appropriately in sometimes challenging situations.
Facilitator Guide  Participant Guide  PPT

Stress Reduction and Relaxation Techniques
We all respond more appropriately in stressful situations when we learn how to relax!
Facilitator Guide  Participant Guide  PPT

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