About Us

DHS IM Training

Who we are

We are the Income Maintenance (IM) Training area of the Department of Health Services (DHS). We are responsible for training the state and local agency staff who participate in administering the IM programs, which are: FoodShare (SNAP), Medicaid and BadgerCare, and Family Care (including Family Care non-MA, SSI Caretaker Supplement (CTS).  The IM training area provides curriculum and learning opportunities about the policy, process and automation of these IM programs.

The IM training area is part of the Bureau of Enrollment Policy and Systems (BEPS) within the Department of Health Services, Division of Health Care Access and Accountability (DHCAA).  DHCAA funds essential health and nutrition services to low-income families with children, pregnant women, the elderly, and persons with disabilities.

IM Trainers play a key developmental role in bridging the gap between policy development and program implementation, and stimulating ongoing professional development and quality improvement for program staff.

The IM Training section works closely with the CARES Call Center, Policy and Systems sections to provide appropriate training for various job functions within DHS and county administering agencies.

What we do

The IM Training section creates and delivers training programs that are in alignment with the goals of DHS. IM Training determines the appropriate methodology for meeting the training need. Training is presented locally, regionally or statewide, depending upon the identified audience and topic.

The IM Training section strives to meet the ongoing needs of statewide agencies in a timely and convenient manner by offering training topics such as Medicaid, FoodShare, BadgerCare Plus, Caretaker Supplement and ongoing case maintenance.  IM Training also provides computer systems training on ACCESS and CARES Worker Web.
"The Department's mission is to protect and promote the health and safety of the people of Wisconsin.”  The IM Training section is an involved member in providing services that build a healthy, safe and dignified life for the residents of Wisconsin.  As the training section we also see our role as providing a valuable service for DHS and the county administering agencies.  It is our mission to create and provide high quality programming and continuing education that meets the needs of those we serve.