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Ticket Status

If you are trying to receive the status of your ticket or have additional information to add about work hinderence or other changes contact the Help Desk at 920-424-3020 with your ticket number.

 

Here is a list of general severity categories and response times:

  1. Most serious cases. These include viruses, computer issues impeding work, and new employee setups. Contact should be within 24 hours.
  2. The ticket is serious but not hindering work, e.g., the computer is still functioning. Contact should be within 1-2 weeks, depending on the volume of viruses and computers that aren't working at all.
  3. Standard installation of hardware and software or a set up that replaces existing computer.  The issue is neither serious nor urgent. Contact should be within 2-3 weeks, depending on the volume of more severe tickets.
  4. Pickup of surplus equipment. Contact should be within 3-4 weeks.
  5. Lowest Priority and special projects. Contact should be when we are able.

     

    If you have a complaint or problem with the existing status of your ticket, but no new information to add, please ask to speak to the Help Desk Manager, Michelle Loker, at 920-424-3020 or the Director of Academic Computing, Laura Knaapen, at 920-424-2368.