Frequently Asked Questions for Titan Web
List of common problems Titan Web users have and their solutions.
Internet Explorer and Mozilla Firefox are the web browsers fully supported by UW Oshkosh and work best with Titan Web.
If your browser “cache” gets corrupted and/or has bad “cookies”, pages may never finish loading. It is helpful to reset your browser to its default configuration. Clear your browser’s temporary internet files (also known as cache), delete all cookies, and quit and restart your browser.
This problem usually exists due to the size of your computer monitor and display settings. The normal display setting for most software is 800 by 600 pixels. With a 17 inch monitor or larger, you should see the entire Titan Web page and not have to scroll to the right or left to view information. Try adjusting your display properties by clicking on Start, Settings, Control Panel, Display, Settings Tab, and adjust the Screen Area. If you have a large monitor, try 1024 by 768. Click Apply. Click OK.
Make sure you are in a web browser and have the correct Titan Web path. There may be a technical problem; try rebooting your computer.
The Titan Web Registration System is generally available all times except Monday - Friday, 2:00 a.m. till 7:00 a.m, for system backups. Occasionally, however, the system may be down for other maintenance. We do our best to give advance notice of such shutdowns on the Titan Web splash page.
Refer to Titan Web Login
I’m entering my UserID and Password and getting the error message, “Your UserID and/or Password are invalid.”
Double-check that you are entering your information correctly. Your initial logon to Titan Web with your UserID and default password MUST be entered in ALL CAPS. If you’ve changed your password, your password is case sensitive and must be typed exactly as you changed it.
I’m entering my UserID and Password and getting the error message, “The password is incorrect. You have [x] more attempts to enter it.”
For security reasons, if you fail to enter a correct password, after five attempts your account will be locked and you will have to contact the Help Desk at (920) 424-3020 or email firstname.lastname@example.org to have it unlocked. After four unsuccessful attempts, you will receive the warning message, “If you enter it incorrectly one more time, your account will be locked.”
I’m faculty or instructional staff and my UserID and/or Password doesn’t work when attempting to log on to Titan Web.
Some faculty and academic staff don’t have Titan Web accounts. If you are not a primary instructor assigned to teach and grade a class, nor an advisor to students, you may not have access to Titan Web. Contact the Registrar’s Office at (920) 424-3007 for assistance.
I’m attempting to log on to Titan Web from a computer located outside the United States. Why am I getting an error message?
If you are using a computer with a non-English language installed, you may receive an error message when logging on to Titan Web, possibly the following: “….cannot be logged on as the language you have selected is not enabled for use with this database. Please select another language and re-try signon or contact your System Administrator.” The solution to this problem is to configure Internet Explorer (IE) to use English as the first language. To do this, open the Tools menu and select Internet Options…Click the Languages…button. On the Language Preference window, if English is not listed, click the Add button and add English to the list. Next highlight English and click Move Up until it is at the top of the list. Click OK and OK again to save your changes. Exit all IE windows, restart IE and attempt to log on to Titan Web again.
Immediately after logging in to Titan Web, I keep getting a message that my “….connection has expired”.
If your computer’s date, time and/or time zone are set incorrectly, Titan Web can think that your session is over right after you log in. Confirm that local time is configured correctly. Go to the computer Control Panel, click on Date/Time. Under Date/Time Properties, check the time and check on, “Automatically configure time for daylight savings time” on the Time Zone tab. On the third tab, check on “Time synchronize with Internet time server.” (This is not an option for computers running UWO’s Novell client.)
This problem can also occur if your browser’s session with Titan Web (stored in your browser cache and cookies) has been corrupted.
If you continue to have problems with Titan Web after looking through this guide, please contact the Academic Computing Help Desk at (920) 424 – 3020.