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Desire 2 Learn (D2L) - Brief Outage this morning Oct. 26, 2012 *Updated*

D2L was down this morning from 8:48 AM to 9:25 AM.

The outage first reported at 8:48 this morning was resolved at 9:25a. The root cause is still under investigation and D2L is engaged in that investigation.

This outage affected all campuses in the UW System.  Our central utility was aware of the situation and has described the problem as "severe database degradation".  They engaged D2L and are worked as quickly as possible to identify the cause of the situation.  We apologize for the inconvenience this may have caused.  

 

Update:

All Learn@UW users (except UW-Milwaukee) experienced a service outage this morning between 8:43am-9:22am.  The service impact was an unexpected result of a diagnostic database process run by Desire2Learn to gather performance information.  The incident was ended when the diagnostic process was terminated at 9:22am.  The Learn@UW team is following up with the vendor to review the incident and take steps to prevent a recurrence.