News

Titan Web Information Verification Error and Payment Plan Prompt 6-11-2013 UPDATED

May, Erik — 2013-06-11T13:45:00Z

Please click on the cancel button or the Home link to bypass this page.

Please complete the Payment Plan prompts appropriately as it relates to your financial situation.

IT staff are working on resolving this issue and expect to have solution shortly. If you have any questions, please feel free to contact the UW Oshkosh Help Desk at 920-424-3020 or by helpdesk@uwosh.edu.

Update: IT staff have reprted that the issue is no longer affecting users.

Wireless Threat Protection Starting June 3rd, 2013

May, Erik — 2013-05-31T18:28:04Z

As part of the ongoing effort to improve campus computer security, on Monday, June 3, the Information Technology department will be expanding our network threat protection to include the wireless networks here on campus. This will be the same type of protection that has been used successfully for the past several years on both the wired and Residence Hall networks. This system assists in protecting campus network users from being exposed to malicious software and computer attacks.

Once the threat protection has been expanded to include the wireless network most malicious attacks will be blocked without any intervention from you, however, if you visit a website that is detected as infected or known to host malicious attacks, a window will pop up to warn you about the site and provide instructions in case you believe the site should be accessible.

Threat detection is one tool we use to help safeguard campus computers and data. Other recommendations include maintaining current anti-virus software, applying software patches, using strong passwords, avoiding scams, and not clicking on links in suspicious emails.

Additional information on safe computing can be found here:

http://www.uwosh.edu/it/datasecurity/10%20Ways%20to%20Protect%20University%20Data.pdf/view

http://www.housing.uwosh.edu/new-students/computer-services/in-room-resnet/computer-security

If you have problems accessing the campus wireless network, please contact the campus Help Desk at 920-424-3020, helpdesk@uwosh.edu, or stop in Dempsey 207 for direct assistance.

If you have concerns or questions about this change, please reply to me or call me at 920-424-2368. Thank you for your cooperation in keeping campus student and employee data records safe!

Laura Knaapen
Director, Academic Computing

Feel free to contact the UW Oshkosh Help Desk with any questions. 920-424-3020 or helpdesk@uwosh.edu

D2L Login Problems

May, Erik — 2013-04-29T14:50:31Z

It seems that many users are experiencing problems logging into D2L. The University is currently experiencing problems with the authentication process for D2L and a few other campus systems. We are aware of the issue and are working as quickly as possible to solve the problem.

We appreciate your patience.

FootPrints - The New Help Desk Tracking System

May, Erik — 2013-03-28T14:20:00Z

We now refer to the Help Desk as the UW Oshkosh Help Desk. A Ticket is now called an Issue. A Client (you) is now called a Contact.

After months of preparation, the new Help Desk issue tracking system (FootPrints) is now up and running. All current tickets in the old tracking system (Magic Service Desk) will be recreated in the new system and email notifications will be sent to each contact of those tickets. You should only notice a few changes to your Help Desk experience.

Changes you will notice:

1) the Help Desk email address has changed to helpdesk@uwosh.edu (the old address will continue to forward incoming emails to the new address, but will soon be disabled)

2) the email notifications that you receive will look different

3) when you call by phone, you may notice that there may be additional questions asked than from previous experiences.

NOTE: before contacting the Help Desk, please try to gather related information regarding your issue (are others having the same problem, what have you tried to do to fix the issue, equipment model and name, etc.). Having such information before hand can speed up the Issue creation process.

Some of the benefits you will experience:

1) You will now receive updates when changes occur to your Issue status. Some examples of Status are: In Progress-means IT staff have been assigned to your Issue; Resolved-means the work is completed and you have a 5 day review period to verify that the work is completed before the Issue is closed; Pending-means your Issue is on hold until an event occurs or an action is taken (additional information is provided, an ordered part arrives, waiting for a scheduled appointment, etc.)

2) Once you have received an email notification, you should Reply to that email for any email correspondence regarding that particular Issue. Instructions on how to do so are included in tne email notification sent to you. By following this process, all communication will be stored with that Issue instead of being stored in a separate location. When you receive additional emails regardinging the Issue, check the Issue Notes area of the email for updates or requested information.

NOTE: The email address that is used with FootPrints notifications should not be used for any other types of correspondence. No one is monitoring that email address and FootPrints will ignore any emails that are not a Reply to a FootPrints' email notification. Please use helpdesk@uwosh.edu for such correspondence.

If you have any questions, please contact the UW Oshkosh Help Desk by calling (920) 424-3020, stopping by at Dempsey Hall 207, or emailing helpdesk@uwosh.edu. Thank you

Internet outage this Sunday (Mar. 17, 2013) Update: Cancelled

May, Erik — 2013-03-14T13:50:00Z

On Suday, March 17, the Networking group will be installing new equipment on the network at the edge of campus. Between 8:00 am and 11:00 am access to the Internet will be interrupted as cables are moved and the new equipment is installed. During the maintenance window Internet access will go up and down multiple times. Internet connections will be unreliable until maintenance work is completed.

The upgrade will increase campus bandwidth available to the Internet from 650 Mbps to 1 Gbps and will introduce additional redundancy to protect against equipment failure.

Standalone work and access to shared drives from campus computers will not be affected by the outage. Other campus resources such as TitanWeb will suffer delays due to background connections to off-campus sites. Access to UW Oshkosh servers from outside will be interrupted.

UPDATE:

Due to unforeseen circumstances, IT will not be able to perform the upgrade that was planned for next Sunday, so there will be no planned internet outage.

VPN Upgrade

May, Erik — 2013-03-04T14:55:00Z

When a user logs in the next time, the new VPN client will automatically install. The install may take a few minutes. It would be helpful if no other installers are running at the same time.

The newest client is a bug fix. The latest clients (3.1.xx and 3.0.xx) have added support for Windows 8 and OS 10.8.

If for some reason the client upgrade does not succeed, please first try a reboot of the workstation, then open up AnyConnect again. If there is not any success at this point, please uninstall the AnyConnect client and go to https://vpn.it.uwosh.edu and redo the installation of the client. Most likely the Java web install will fail due to lack of a presence of Java web start in browsers. Internet Explorer has the easiest installation process on Windows.

Feel free to contact the Academic Computing Help Desk with any questions (920-424-3020 or helpdesk@uwosh.edu).

Website Performance Issues. Updated 2/25/13

May, Erik — 2013-02-26T14:29:06Z

We are currently working with Websense support to investigate a recent issue with the web proxies, the issue began around noon (2/25/13). Any experience with latency, slow download, or slow-loading web-page will likely be related to this current issue. Please be assured that we're investigating the matter and are trying to restore services as quickly as possible. We will keep you posted when I have more information.

Update:

Unfortunately the source of latency has not been found yet. Websense support is investigating the issue. For now and for security reasons, web security filtering will remain in place.

Old Oracle Accounts Being Disabled

May, Erik — 2013-02-15T16:25:00Z

About 50 old user accounts in Oracle were diabled today. The accounts disabled had user names that started with the letter A, B, or C. This should not effect anyone trying to connect to PeopleSoft through the web. This just effects users who would be connecting through a client on their desktop. ie Oracle Client, Application Designer, etc.

More accounts will be disabled over the next week or so.

Please contact Academic Computing's Help Desk with any questions. 424-3020 or helpdesk@uwosh.edu

Help Desk Extended Hours

May, Erik — 2013-01-22T14:58:21Z

The Academic Computing Help Desk will offer extended hours for the first week of the Spring 2013 semester. The Help Desk will be open until 6 PM Monday to Friday (Jan. 28 to Feb. 1).

Maintenance web-proxies 01-20-13

May, Erik — 2013-01-19T17:24:48Z

This is a notice that maintenance will occur on the web-proxies to resolve a reporting issue. Maintenance will begin at 8am on 1/20/13. The proxies should be back online by 9am. Internet connectivity will continue during the web-proxy maintenance window. Thank you.

Christian Beck
Server Administrator

Brief Internet outage on campus on Monday 01-21-13

May, Erik — 2013-01-18T20:20:00Z

Networking staff will be installing new equipment at the edge of campus connection with the rest of the internet. Campus connection to the Internet will be unavailable for about 10 minutes between 7:00 AM - 7:30 AM.

Titan Web and Admin Unavailable This Weekend 01/05/13

May, Erik — 2013-01-04T15:10:00Z

The outage will begin at 2am on Saturday, January 5th and service will be restored by Monday, January 7th.

Google Apps (TitanApps) Will No Longer Support Internet Explorer 8

May, Erik — 2013-01-03T15:55:59Z

This notice is for Windows OS and those of you who choose to use Internet Explorer to access TitanApps (GMail).

You can read the full notice from Google below. The gist of it is that if you are using Internet Explorer version 8 to access TitanApps, you will need to switch to an alternative browser by January 15.

Please note that while Internet Explorer is recommended for administrative access to PeopleSoft/TitanWeb, it is NOT recommended for general internet browsing. Mozilla Firefox is the supported alternative browser installed on all university computers.

Google is recommending use of their browser, Chrome. While Chrome is not yet fully supported for use with campus online systems, such as TitanWeb or D2L, it is available for download to your computer as an alternative browser for TitanApps (GMail) and general browsing.

If you would like assistance with updating Firefox or installing Chrome, please contact the Help Desk at 424-3020.

Laura Knaapen
Director, Academic Computing
UW Oshkosh

Hello from Google,

On January 15, 2013, users accessing Google Apps using Microsoft Internet Explorer 8 (IE8) will see the following changes:

- Gmail will automatically forward users to basic HTML view (http://support.google.com/mail/bin/answer.py?hl=en&answer=15049). Users will have the option to revert to regular view for each login session.
- Users on IE8 can only compose email in Gmail using basic HTML. Features such as the new compose experience in Gmail will not work in IE8.
- Google Calendar will provide read-only access (http://support.google.com/a/bin/answer.py?hl=en&answer=33864).
- Google Slides and Drawings will not be available (as has been the case since early 2011) .

Google Apps support for Microsoft IE8 was discontinued on November 15th, 2012, per the list of supported browsers (http://support.google.com/a/bin/answer.py?hl=en&answer=33864). Google Apps continues to fully support Microsoft IE9 and IE10 browsers.

If your users require IE8 or another unsupported browser, Google recommends a dual browser strategy for your organization. The unsupported browser can be used for legacy web applications while a second, modern web browser can provide a more optimized experience with websites and applications such as Google Apps.

Google Chrome is the only browser that supports the following advanced Google Apps functions:
- Offline support for Gmail, Calendar, and Drive
- Drag & drop into Gmail
- Copy/paste images into Gmail
- Email, calendar and chat notification popups
- Native printing in Google Docs
- Upload folders into Drive

Sincerely,

The Google Apps Team

Wireless Service Upgrade will occur after 4:40 PM 12-26-2012

May, Erik — 2012-12-26T17:20:00Z

Networking is planning on upgrading firmware on the Aruba wireless controllers tonight starting at 4:40 PM. All Access Points will failover and eventually fail back, this should not be noticeable. However some clients may have to release and renew their IPs (reconnect to wireless), if they would like continued network access during the AP failover events.

Also, a wireless mobility feature will be turned off that is suspected to have caused issues of wireless clients dropping connections and not always working when trying to connect.

Computer Login Job Accounts will expire at the end of 2012

May, Erik — 2012-12-19T16:37:02Z

Email sent to Job Account Supervisors:

Back on July 31, 2012 you received a message stating that the Job Account(s) you supervise were going to expire on August 31. At that time you were asked to contact the Academic Computing Help Desk and indicate if you were still using the Job Account(s) and, if so, request an extension for the coming academic year.

You are receiving this message because you did not contact Academic Computing at that time.

Because that date happened to fall on the weekend prior to the fall semester starting, Academic Computing made the decision to postpone the expiration of Job Accounts until December 31.

This message is your reminder to contact the Help Desk at 424-3020 and request an extension for any Job Account(s) you may be listed as the supervisor of.

You may have changed jobs in the past year and are no longer the supervisor of any Job Account. Academic Computing has no way of knowing of the change so please contact the area you used to work in, if you used Job Accounts, so they will be able to renew the account(s) for the coming calendar year.

If you do not contact the Academic Computing Help Desk at 424-3020 by Friday, December 28, 2012, your Job Account(s) will expire and your student employee(s) will not be able to login when they return to work on January 2, 2013 or beyond.

Job Accounts are set to expire annually to prevent unnecessary login credentials from remaining indefinitely. Your cooperation in keeping the number of accounts needed to a minimum is required.

Thank you for your support,

Daniel M. Hoyt

Microsoft Server Administrator