New Purchases
Existing Computers
Linux
Mobile Devices
Monitors
Printers
Scanners
Other Peripherals
Hardware Standards
Revised: 8/22/2011
HP and Macintosh computers are supported by the IT Division. “Supported” means that IT will install, maintain, and attach this equipment to the campus network for its original 3-year warranty and an additional 3 years at no additional cost to the unit to which the computer is assigned. An initial 3-year warranty is expected in order for IT to fund a total of 6 years of support. ”Consumer grade” computers will not be supported. While they may be cheaper to purchase, they have a higher total cost of ownership (higher maintenance costs, lower life cycle).
If the repair is due to user abuse of the hardware, the cost of replacement parts will be forwarded to the unit or individual to which the computer is assigned. With the exception of computers attached to specialized (usually scientific) equipment, if non-standard computers are purchased, the unit to which the computer is assigned will be charged for parts and labor (at a rate of $45/hour) when work is requested.
As hardware ages, it becomes more difficult to find replacement parts, newer applications will no longer run, and it becomes necessary to remove this old hardware from our support services. Following is a list the minimum configuration for support on campus. If your computer is below what is listed, it will not be supported. You can request replacement of your old computer from campus surplus by contacting the Help Desk, helpdesk@uwosh.edu or 424-3020.
New Purchases:
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Minimum of 4gb RAM
For current supported models follow the links below.
Windows
Macintosh
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Existing Machines:
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Windows Desktop
P4 2.8 GHz processor with 2G of RAM – HP d530 meet this processor standard
Windows Laptop
P4 2.0 GHz processor with 2G of RAM – HP 8230 meet this processor standard
Macintosh Desktop or Laptop
Intel processor with 2G RAM
*** If the product is on vintage or obsolete list then the product will no longer be able to be supported ***
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Linux:
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Make sure the computer is certified to run the version of Linux you are using, especially the video card.
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Mobile Devices:
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IOS and Android OS devices can be configured to access Sun email.
With purchase and installation of the Notify client mobile devices can be synced to the Sun email and calendar.
As an authorized Apple Repair Center, we can also work with iOS devices beyond general troubleshooting.
Technical support beyond that for other devices must come from the vendor.
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Monitors:
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Flat panel monitors will be clearest at their native resolution, which is high (and will result in smaller icons and fonts).
If you require or prefer a dual monitor configuration, please contact Academic Computing regarding configuration and parts.
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Printers:
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Laserjet printers alone are supported.
Contact the help desk for information about which printers we do service.
Technical support beyond general troubleshooting for other devices must come from the vendor.
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Other Peripherals:
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State Contract #15-20400-505: Please contact the Academic Computing Help Desk for assistance.
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